AlliGator Support

Support for AlliGator is provided via a Google Group, located at https://groups.google.com/forum/?hl=en#!forum/alligator-software-support.

Anyone can consult the different topics (grouped in different categories), but group membership is required to be able to post.

How to report an issue

When reporting a problem, it helps if you can provide as much details as possible. In particular, try to reproduce the problem after having turned on “Verbose Error Mode” in the Settings:>Miscellaneous panel. If the problem is due to some bug, or failure to perform a specific task (by contrast to providing “unexpected” results), this should result in an error message displayed in red in the Notebook (Windows:Notebook). Please provide this error message along with your description. If you are able to share your file(s) and Notebook, this might also help with diagnosing the issue.

While it is sometimes difficult as a user to figure out whether a problem is due to a bug or data-specific, it will be helpful to everyone if issues can be classified as “cosmetic”, “question” or “bug” by posting in one of the corresponding categories.

Feature suggestions are welcome (although no warranty of any kind is made that they will be implemented) and should be categorized as such (“feature suggestion”). Other questions or comments belong to the “other posts” category.