AlliGator Support

Support for AlliGator is provided via a Google Group, located at https://groups.google.com/forum/?hl=en#!forum/alligator-software-support.

Anyone can consult the different topics (grouped in different categories), but group membership is required to be able to post. Membership is free and only requires an email account.

How to report an issue

When reporting a problem, it helps if you can provide as much details as possible. In particular, try to reproduce the problem after having checked off Verbose Error Mode in the Settings:Miscellaneous panel. If the problem is due to some bug, or failure to perform a specific task (by contrast to providing “unexpected” results), this should then result in an error message displayed in red in the Notebook. Please provide this error message along with your description of the problem. If you are able to share your file(s) and Notebook, this might also help with diagnosing the issue.

While it is sometimes difficult as a user to figure out whether a problem is due to a bug or data-specific, it will be helpful to everyone if issues can be classified as “cosmetic-issue”, “question” or “bug-report” by posting in one of the corresponding categories. To associate a post with one or more categories, open the post and look for the following icon at the top of the page:

Select the desired categorie(s) and click Apply at the bottom of the list.

Feature suggestions are welcome (although no warranty of any kind is made that they will be implemented) and should be categorized as such (“feature-suggestion”) by selecting the appropriate label as explained above.

Other questions or comments belong to the “other-posts” category.